Annual Statement Programme

We handle the annual statement programmes for several life insurance and pension providers.

Details

Data integrity is always paramount but particularly so with statement mailings where every record must be faithfully reproduced and delivered. We provide full data reconciliations at each stage from initial data received, through data cleaning and processing, to data files transferred to the mailing house and a final mailing reconciliation. We choose the best mailing house for the job from our tried and tested suppliers and manage the whole process including auditing the mail packs before release.

Solution

For a recent new client our process was as follows:

• Examination of their existing communications, comparison with best of the industry, evaluation of compliance with statutory requirements.
• Examination of data extracts and examples of the various statement types driven by the data.
• Re-design of letters and statements to meet business, marketing, actuarial and compliance objectives.
• Choose formats to reflect the most cost effective production techniques for each data subset, dependent on quantities and complexity.
• Purchase and supervision of printing, lasering, enclosing and mail out.
• Creation and maintenance of schedules and control matrices.
• 100% data reconciliation.
• Online application to store and retrieve copies of all mailed statements.
• Data capture of details of packs returned undelivered